CrossGroup https://crossgroupinc.com Leadership Development Thu, 25 Sep 2025 15:18:11 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 237069844 Why Your Technical Skills Aren’t Enough Anymore (And What to Do About It) https://crossgroupinc.com/2025/11/11/why-your-technical-skills-arent-enough-anymore-and-what-to-do-about-it/ Tue, 11 Nov 2025 13:15:05 +0000 https://crossgroupinc.com/?p=26863 You’ve spent years mastering structural analysis, perfecting your CAD skills, and staying current with the latest design codes. Your technical expertise is solid; you can solve complex problems, deliver quality work, and meet project specifications. So why does it feel like your career has hit a plateau?

If this sounds familiar, you’re experiencing what thousands of engineers face as they progress in their careers: the realization that technical competence alone isn’t enough to reach the next level of professional success.

The harsh reality is that in today’s engineering landscape, your technical skills get you in the door, but they won’t necessarily get you to the corner office… or even to the level of influence and impact you want to have.

The Changing Engineering Landscape

The engineering profession has evolved dramatically. Cross-functional teams, intercompany partnerships, and matrix organizational structures have blurred traditional lines of authority. In this environment, the ability to influence across relationships (not just down a hierarchy) has become essential for career advancement.

Consider your current role. How much of your success depends on:

  • Collaborating with team members who don’t report to you or even to your manager?
  • Communicating complex technical concepts to non-technical stakeholders?
  • Managing client relationships and expectations?
  • Influencing decisions where you have responsibility but no formal authority?

If you’re like most engineers, the answer is “most of it.” Yet engineering education and early career development focus almost exclusively on technical proficiency, leaving a critical gap in the skills that actually drive career progression.

The Influence Gap

The myth that technical expertise automatically translates to leadership influence is particularly damaging in engineering. Many technically brilliant engineers find themselves passed over for promotions, excluded from strategic decisions, or struggling to get their ideas implemented — not because their technical skills are lacking, but because they haven’t developed the interpersonal competencies that modern engineering careers require.

This creates what we call the “influence gap”: the space between what you know technically and what you can accomplish professionally through influencing others.

Beyond Technical: The Essential Skills

Based on our work with engineering firms across Texas and beyond, there are several key competencies that separate high-performing engineers from those who remain technically competent but professionally limited:

Strategic Thinking & Big Picture Perspective

Technical skills focus on solving immediate problems, but career advancement requires the ability to see how individual projects fit into larger organizational strategies. This means understanding client needs beyond the immediate scope, anticipating future challenges, and thinking about the long-term implications of today’s decisions.

Engineers who develop strategic thinking skills can elevate conversations from “how do we solve this technical problem?” to “how does solving this problem advance our client’s business objectives and our firm’s competitive position?”

Communication & Relationship Building

Your ability to explain complex technical concepts to diverse audiences — clients, colleagues, and stakeholders with varying levels of technical knowledge — directly impacts your professional influence. But communication goes beyond just explaining technical details clearly.

Relationship building requires understanding what motivates others, finding common ground, and creating environments where collaborative problem-solving can occur. This includes the ability to give and receive feedback effectively, navigate difficult conversations, and build trust across professional relationships.

Influence Without Authority

Most engineering work today happens in environments where you need cooperation from people who don’t report to you. Success requires mastering what researchers call the principles of persuasion: reciprocity, social proof, consistency, liking, authority, and scarcity.

For engineers, this might mean:

  • Building relationships with peers before you need their support
  • Using data and precedent to make compelling cases for your ideas
  • Understanding others’ priorities and framing your proposals in terms of mutual benefit
  • Establishing credibility through demonstrated expertise and reliable follow-through

Ownership & Personal Leadership

Technical skills can make you a valuable individual contributor, but leadership skills make you someone others want to follow. This starts with personal ownership: taking responsibility for outcomes, not just tasks.

Personal leadership means asking “What can I do to improve this situation?” rather than waiting for someone else to take action. It means being proactive about your professional development, taking initiative on projects, and modeling the behavior you want to see from others.

The Integration Challenge

The goal isn’t to abandon your technical expertise; that foundation remains essential. Instead, the challenge is integrating technical competence with interpersonal effectiveness. The most successful engineers we work with have learned to leverage their analytical thinking and problem-solving skills in service of relationship building and organizational influence.

For example, the same systematic approach you use for technical analysis can be applied to understanding stakeholder needs, building project buy-in, or developing implementation strategies for organizational change. Your engineering training in precision and evidence-based decision-making becomes a significant advantage when applied to interpersonal challenges.

Practical Steps for Development

1. Start with Self-Assessment

Honestly evaluate where you stand on non-technical competencies. Are you comfortable presenting to diverse audiences? Can you influence decisions where you lack formal authority? Do colleagues seek your input on strategic questions, or only technical ones?

2. Seek Expansion Opportunities

Look for chances to practice these skills within your current role. Volunteer to lead cross-functional project teams, participate in client presentations, or take on mentoring responsibilities. Each of these provides low-risk opportunities to develop interpersonal competencies.

 

Interested in learning more about how to develop your career as a junior-level AEC professional? 

Follow us on LinkedIn to be notified about our next event!  

[Follow CrossGroup on LinkedIn]

 

3. Invest in Strategic Relationships

Map your professional network both inside and outside your organization. Where are the gaps? Who are the key influencers whose support could advance your projects and career? Invest time in building genuine relationships with these individuals before you need their help.

4. Study the Business Context

Expand your understanding beyond technical requirements to business drivers. How do your projects impact client success? What are your organization’s strategic priorities? How do industry trends affect your firm’s competitive position? This broader perspective will inform better decisions and more compelling communication.

5. Practice Managing Up

Develop skills in influencing supervisors and senior colleagues. This means learning to frame requests in terms of organizational benefit, preparing thorough business cases for your recommendations, and understanding your supervisor’s priorities and constraints.

The ROI of Soft Skills

Some engineers resist developing these competencies, viewing them as “soft skills” that are less valuable than technical expertise. This perspective misses the significant return on investment that interpersonal effectiveness provides.

Engineers with strong influence skills get their technical recommendations implemented more often. They’re included in strategic discussions, trusted with high-visibility projects, and viewed as leadership candidates. They build professional networks that create opportunities and provide support throughout their careers.

Most importantly, they enjoy greater job satisfaction because they can see their expertise translated into real-world impact through effective collaboration and influence.

Your Development Path Forward

Technical skills will always be important in engineering; they’re your foundation and credibility base. But they’re no longer sufficient for the career progression and professional impact that most engineers want to achieve.

The engineering profession builds the infrastructure of our communities, and it needs leaders who can combine technical excellence with interpersonal effectiveness. Your technical expertise gives you the credibility to lead; developing influence skills gives you the capability to lead effectively.

The transition is about becoming a more complete professional who can leverage technical competence to create broader impact through relationships and influence.

Your technical skills got you where you are today. Your ability to work effectively with and through others will determine where you go tomorrow. The question isn’t whether to develop these competencies; it’s when to start and how quickly you can integrate them with your existing technical foundation.

The future of your engineering career depends not just on what you know, but on how effectively you can apply that knowledge through collaboration, communication, and influence. That development starts with recognizing that in today’s professional environment, technical skills alone aren’t enough and that’s actually an opportunity, not a limitation.

Interested in learning more about how to develop your career as a junior-level AEC professional? Follow us on LinkedIn to be notified about our next event! 

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Managing Up: The Engineer’s Guide to Influencing Your Boss (Without Being Pushy) https://crossgroupinc.com/2025/10/14/managing-up-the-engineers-guide-to-influencing-your-boss-without-being-pushy/ Tue, 14 Oct 2025 12:15:34 +0000 https://crossgroupinc.com/?p=26851 You need an important decision from your boss. Maybe it’s approval for new software that could streamline workflows, additional resources for a complex project, or feedback on your professional development. But every time you think about approaching them, you hesitate. 

How do you make your case without seeming pushy or overstepping boundaries?

If this scenario sounds familiar, you’re not alone. Many engineers who excel at technical problem solving struggle with the interpersonal dynamics of “managing up,” a term that refers to the art of influencing superiors to make decisions that benefit both the project and the organization.

At CrossGroup, we’ve worked with hundreds of engineers who’ve transformed their ability to influence upward in their organizations. The key lies in genuine yet strategic relationship-building based on mutual benefit and genuine business value.

The Strategic Approach to Managing Up

Managing up effectively requires shifting from a transactional mindset (“I need something”) to a strategic one (“How can I help my boss be successful while achieving my goals?”). This approach builds on several key principles that we teach in our leadership development programs.

Step 1:  Keep Your Intent in Mind

Before any important conversation with your supervisor, examine your true motivation. Yes, you have personal reasons for your request, so list those honestly. But then dig deeper: How will your suggestion benefit your team, your boss, and the organization?

For example, if you’re requesting new project management software, don’t just focus on how it will make your life easier. Research how it could improve client satisfaction, reduce project delays, or enhance the firm’s competitive position. Until you can make a compelling business argument, you’re not ready for a productive discussion.

Step 2: Do Your Homework

Gather objective data to support your position. If you’re asking for additional staffing, research industry benchmarks for similar projects. If you’re proposing process improvements, quantify the potential time savings and quality improvements.

UPCOMING WEBINAR:
Leading Without Authority: 5 Ways Engineers Can Increase Impact in 30 Days

Join us on Tuesday, October 28th at 12:00 PM CST for our free webinar for junior-level engineers and architects. 

Reserve Your Spot Today

Step 3: Think Big Picture

Your boss operates within constraints and pressures you may not fully understand. Take time to learn about their priorities, concerns, and the challenges they face in their role. What keeps them up at night? What metrics do they need to improve? How does your request fit into their larger objectives?

Listen actively during your interactions. Ask questions like: “What are your main concerns about this approach?” or “How do you see this fitting with our Q4 priorities?” This demonstrates that you’re thinking beyond your immediate needs.

Step 4: Create Win-Win Scenarios

The most successful managing up conversations result in outcomes that benefit everyone involved. Frame your requests in terms of mutual success rather than personal gain.

Instead of: “I need more feedback on my performance.”

Try: “I’d like to discuss how regular check-ins might help me contribute more effectively to the team’s goals and support your objectives for the department.”

Instead of: “Can I get approval for this training?”

Try: “I’ve identified a skill development opportunity that could help me take on more complex projects and reduce the time you spend reviewing my work.”

Step 5: Master the Art of Strategic Conversation

When you’re ready for the discussion, approach it as a collaborative problem-solving session rather than a one-sided pitch. Come prepared with:

  • Clear business rationale for your request
  • Specific implementation ideas that show you’ve thought through the details
  • Acknowledgment of potential concerns and proposed solutions
  • Openness to alternative approaches that achieve similar outcomes

Real-World Application: A Case Study

Consider this example: James is a transportation engineer who needed approval for additional project resources. His initial instinct was to focus on his overwhelming workload, but our coaching helped him reframe the conversation around business impact.

His preparation included:

  • Data on project timelines showing how current resource constraints were affecting delivery schedules
  • Client satisfaction scores indicating that rushed deliverables were impacting relationships
  • Competitive analysis showing how peer firms were handling similar projects
  • Proposed resource allocation with specific ROI projections

When James met with his supervisor, he positioned the conversation around the firm’s strategic goals: maintaining excellent client relationships and delivering projects on time and within budget. The additional resources were focused on the firm’s reputation and competitive position.

Not only did James get the resources he requested, but his boss began involving him in higher-level strategic discussions, recognizing his ability to think beyond individual projects.

Building Long-Term Influence & Patience to Match

Effective managing up requires building sustained influence over time, including:

  • Consistent follow-through on commitments you make during these discussions. If you promise to provide additional data or take specific actions, deliver promptly and thoroughly.
  • Regular relationship maintenance through informal check-ins and status updates. Don’t only approach your boss when you need something.
  • Demonstrated value through excellent work and proactive problem-solving. The best foundation for influence is a track record of reliable performance and valuable contributions.

Remember that difficult conversations rarely resolve in a single discussion. Your boss may need time to gather information, consult with others, or consider budget implications. Respect this process while maintaining appropriate follow-up.

Schedule next steps during your initial conversation: “I understand you’ll need time to review this with the team. Would it be helpful if I scheduled a follow up in two weeks?” This shows professionalism and maintains momentum without being pushy.

Your Influence Advantage

As an engineer, you have natural advantages in managing up that many other professionals lack. You’re trained in systematic problem-solving, data analysis, and logical reasoning. You understand the importance of thorough preparation and evidence-based decision-making.

Apply these same skills to your professional relationships. Approach managing up with the same methodical care you’d bring to a complex design challenge or technical analysis.

The goal isn’t to manipulate or pressure your boss into compliance. It’s to create conversations where business value is clear, mutual benefit is obvious, and decisions can be made confidently. When you master this approach, you’ll find that managing up becomes less about being pushy and more about being genuinely helpful to everyone involved.

Your technical expertise got you where you are today. But your ability to influence upward will determine where you go tomorrow. Start practicing these strategies in your next important conversation, and discover how much more effective you can become when you combine engineering precision with interpersonal skill.

Join us for our upcoming webinar: Leading Without Authority: 5 Ways Engineers Can Increase Impact in 30 Days. We’re hosting a free webinar for junior-level professionals at AEC firms on October 28th at 12:00 PM CST. Register here to save your seat!

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The Myth That’s Killing Your Career: Why Engineers Think They Need a Title to Lead https://crossgroupinc.com/2025/09/30/the-myth-thats-killing-your-career-why-engineers-think-they-need-a-title-to-lead/ Tue, 30 Sep 2025 12:15:48 +0000 https://crossgroupinc.com/?p=26838 You’re sitting in another meeting where decisions are being made that you know aren’t optimal. The project timeline is unrealistic, the technical approach has flaws, and the client deliverables don’t align with their actual needs. But you stay quiet because, after all, you’re “just” a project engineer, not a project manager or team lead.

Sound familiar? If so, you’ve fallen victim to one of the most damaging myths in engineering: that leadership requires authority.

This myth is actively slowing your own progression, as well as that of your firm. While you’re waiting for someone to hand you a title, your peers are building influence, solving problems, and positioning themselves as the leaders everyone turns to when things get challenging – and they’re missing out on your valuable perspective. 

The Authority Trap

At CrossGroup, we see this pattern repeatedly in our work with engineering firms across Texas and beyond. Talented engineers trap themselves in what we call the “authority myth,” which is the belief that you need formal power to create change and lead others.

This myth manifests in several destructive ways, including:

  • Waiting for permission to share insights or suggest improvements
  • Deferring to hierarchy even when you have valuable perspective
  • Avoiding difficult conversations because “it’s not your place”
  • Underestimating your influence on projects and people

Some of the most influential leaders we know started building their leadership long before they had any formal authority. They understood that influence has always been, and always will be, the currency of leadership. They understood that leaders are self-made rather than order takers who wait for the title before contributing their ideas and perspective. 

UPCOMING WEBINAR:
Leading Without Authority: 5 Ways Engineers Can Increase Impact in 30 Days

Join us on Tuesday, October 28th at 12:00 PM CST for our free webinar for junior-level engineers and architects. 

Reserve Your Spot Today

Four Ways to Lead Without a Title

True leadership begins with personal ownership, meaning taking responsibility for your impact regardless of your position on the organizational chart. We all are leading someone, even if it’s just ourselves. We are all an example to others around us. 

It’s not easy, but there is a path to standing out as a leader and showing your value before you earn the title. Here are four ways to embody the leadership your firm needs: 

  1. Lead Yourself First – Personal ownership is the foundation of all healthy leadership. Take responsibility for your choices, your actions, your professional development, and your contribution to every project. When others see you holding yourself to high standards, they naturally begin to follow your example, and leadership takes notice of your initiative.
  2. Connect and Serve – Identify the people you support through your role, whether they are your peers, supervisors, and/or clients. Make a conscious effort to understand what makes them successful and find new ways to help them achieve their goals. Excellence in service builds influence faster than any title.
  3. Share Your Unique Perspective – You occupy a unique position in your organization with insights others don’t possess. Become a student of your workplace, keep a learning journal of your questions and ideas, and share your observations with humility and curiosity. Your perspective has value, so use it.
  4. Build Genuine Relationships – Influence flows through relationships. Take time to connect with colleagues, discover common interests, and offer authentic praise for others’ contributions. People are more willing to follow someone they know, trust, and like.

The Professional Passion Factor

One of the most powerful forms of leadership without authority comes from professional passion – that inner enthusiasm and satisfaction you derive from your work. Passionate engineers naturally attract others who want to be part of something meaningful.

Ask yourself: What aspects of engineering work energize you most? How can you express that passion in ways that inspire and motivate your colleagues? When you lead with genuine enthusiasm for excellent work, titles become irrelevant.

Your Leadership Starts Now

The AEC profession builds the infrastructure of our communities. When engineers develop strong leadership skills, they strengthen the foundation of society itself. But this doesn’t happen by accident or by waiting for promotion.

Your leadership journey begins with a simple recognition: you are already leading someone, even if it’s just yourself. You’re already an example to others around you. The question is whether you’re leading intentionally.

Stop waiting for permission to influence. Stop deferring your insights because you lack a title. Start taking ownership of your impact, building genuine relationships, and contributing your unique perspective to every project and interaction.

The engineering profession needs leaders at every level who can think strategically, communicate effectively, and inspire excellence. Your colleagues and clients need what you have to offer. Your career depends on you recognizing that leadership isn’t about the title on your business card – rather, it’s about the influence you build through authentic, service-oriented action.

Join us for our upcoming webinar: Leading Without Authority: 5 Ways Engineers Can Increase Impact in 30 Days. We’re hosting a free webinar for junior-level professionals at AEC firms on October 28th at 12:00 PM CST. Register here to save your seat!

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Industry Insights with Jake Bosley, AEC Recruiter and Founder of SkillScout, LLC https://crossgroupinc.com/2025/09/25/industry-insights-with-jake-bosley-aec-recruiter-and-founder-of-skillscout-llc/ Thu, 25 Sep 2025 15:15:47 +0000 https://crossgroupinc.com/?p=26883 At CrossGroup, we are privileged to get to know many professionals inside the complex and rapidly changing world of AEC, and not all of them are engineers. One of the pros we’re proud to know is Jake Bosley, AEC recruiter and founder of SkillScout, LLC. Jake is clearly passionate and deeply knowledgeable about the industry he serves, and his drive is reflected in SkillScout’s mission: Making Unattainable Talent Achievable.

This incisive grasp of the industry inspired us not only to interview Jake, but also to start a new series of posts we’re calling Industry Insights. Keep an eye out for future interviews featuring different perspectives on AEC and how the industry is navigating change and shaping the future. 

Here’s our interview with Jake:

Jake, thanks for talking with us. First of all, how would you describe SkillScout and your approach to recruiting? 

Skill Scout is a civil engineering and architecture-focused recruitment company that focuses on partnerships over transactional relationships. Our approach goes beyond getting a job description and searching through job boards for a match. Instead, we embed ourselves with our partners by meeting with employees at multiple levels to understand their culture, uncover the real reasons behind their openings, and highlight their unique strengths.

We find that identifying a hirable candidate for one of our partners is only a result of being an extension of their organization, not just an outside vendor.

What is unique about your experience and perspective?

What makes my perspective unique is my prior experience working inside a top civil engineering firm. That gave me firsthand insight into the nuances of why positions open up in the AEC industries, and how the right hire can shift a team’s trajectory. I bring that lens into recruiting, ensuring every search is informed by industry context rather than guesswork.

What insights can you share into industry trends and other issues impacting AEC firms’ recruiting efforts currently?

The TxDOT slowdown has put a lot of pressure on transportation-focused companies in Texas. The slowdown has given real insight into how critical diversification really is. Groups that have business lines in both aviation and land development have seen an uptick in work this year, which has consequentially resulted in an uptick in recruitment.

Beyond client/backlog demand, there are two major factors firms need to address to stay competitive in recruiting:

  1. Compensation: Pay has always been a key driver in recruiting and retention, but the gaps I’m seeing now are wider than ever. For example, offers for mid-level licensed engineers can vary by as much as 25% between the low and high end. This creates a clear disconnect between general market salary data and what some firms are actually offering. With cumulative inflation from 2021 through August 2025 at 24%, offers that haven’t adjusted accordingly are often declined in favor of those that have.
  2. Local vs. flexible hiring: Pre-pandemic, the standard approach in engineering was to hire staff directly into the office where they’d be working. On paper this makes sense, but in practice it slows projects down when talent in that specific geography is limited. The result becomes delayed schedules, work being turned down, and existing teams stretched too thin.

What’s different in 2025 is the rise of technology and workflows that make remote or satellite collaboration viable. The firms winning in recruitment are opening roles beyond just one office. For instance, if a client needs a Project Engineer in Houston, they’ll now consider candidates across all of their Texas offices. This widens the talent pool and increases the odds of finding someone who’s a strong technical and cultural fit.

What are the biggest recruitment and retention challenges firms are facing right now?

  1. Industry Consolidation and Acquisitions: One of the biggest hurdles for small and mid-size firms is the uptick in acquisitions. Larger, national consultants often have the financial resources to outbid smaller firms when it comes to offers. This makes it difficult for independents and regional players to compete purely on salary or benefits. As a result, they must get creative- differentiating through culture, flexibility, career progression, or specialized project opportunities. You will also give yourself an advantage by having a more personalized and timely hiring process than the large consultant outfits- more on this below.
  2. Licensure: Another issue I consistently hear from candidates is the challenge of pursuing licensure while meeting the demands of project work. Many motivated engineers want to earn their P.E., but the lack of time to properly prepare for the exam holds them back. For firms, this creates a bottleneck at the mid-senior level where licensed engineers are essential for project leadership. Supporting staff with study resources, mentorship, or time off to prepare can make a real difference in both retention and advancement.
  3. Long Hiring Processes: Finally, one of the most immediate challenges is how drawn-out hiring processes turn top candidates away. We’ve all heard the sayings: “time kills all deals” and “strike while the iron’s hot.” There’s truth to these cliches. Candidates tell me things like:
  • “It seems like they don’t really want me. They just want my technical skills.”
  • “They seem unorganized, and it makes me less interested.”
  • “They’re taking too long and might not even meet my expectations on salary or flexibility. I think I’ll pass.”

The fix to this is simple- define everything when hiring. A quick whiteboard session with your hiring authorities can save weeks of frustration and increase your chances of landing top talent. A few practical steps:

  • Set a clear timeline. In my experience, 2-3 weeks is the sweet spot for most successful hires.
  • Outline the process. Based on my 2025 offer data, firms are about 70% more likely to have offers accepted when their process includes at least two touchpoints between team leaders and staff.
  • Establish a salary range. Transparency attracts talent. I consistently get more responses when salary ranges are included in outreach, which means more viable candidates for firms.
  • Define the career path. Nobody wants to feel pigeonholed. The firms winning in today’s market are clear about what advancement looks like, and some even provide rough timelines for growth.

What matters most to top-level talent? Does it differ by generation or length of tenure?

Oftentimes, what matters to top-level talent changes as experience increases.

Entry-Level Engineers: Exploration

For those just starting their careers, the top priority is exploration. These engineers want exposure to multiple disciplines before committing to a single track. I regularly speak with young engineers who accepted their first job without giving much thought to specialization, only to realize later that another discipline might be a better fit. The earlier they’re given the opportunity to rotate through different types of work, the more likely they are to find the right fit and stick with an employer long term.

Midlevel and Mid-Senior Engineers: Compensation, Benefits, Flexibility

As engineers move into their late 20s and 30s, their priorities shift. This is often the stage where they’re buying homes, starting families, or taking on bigger financial responsibilities.

At this point, competitive compensation packages, strong benefits, and workplace flexibility become the deciding factors. A supportive environment that allows them to balance professional growth with personal responsibilities can make all the difference in retention. Firms that recognize this balance stand out in a competitive market.

Senior-Level Engineers: Leadership and Legacy

For senior professionals, the focus shifts again. At this stage, it’s more about impact. Senior engineers want a seat at the table. They’re seeking opportunities to lead regional teams, shape strategy, and leave a legacy within the organization. Many are motivated by the chance to mentor younger engineers and take on firm-wide or region-wide leadership roles. Recognition, influence, and the ability to contribute to long-term organizational direction often outweigh other considerations.

To learn more about Jake’s services and SkillScout, LLC, email jbosley@skillscoutllc.com, follow Jake on LinkedIn or visit skillscoutllc.com.

Interested in learning more about how CrossGroup can help you develop your people? Follow us on LinkedIn to be notified about our next event! 

 

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Are You a Manager, a Leader, or a “Lanager”? https://crossgroupinc.com/2025/06/26/are-you-a-manager-leader-or-lanager/ Thu, 26 Jun 2025 22:21:09 +0000 https://crossgroupinc.com/?p=26828

A team reports to you. You handle budgets, timelines, work assignments, and performance reviews. Your direct reports look to you for clarity and support. In other words, you’re managing others… but are you leading them?

We often use the terms “manager” and “leader” interchangeably. After all, leaders and managers are both responsible for setting goals, solving problems, and making decisions. But leadership and management sometimes require different skillsets and focus.

Here’s an analogy to clarify those differences:

Leadership is pointing at a river and saying, “Let’s build a bridge across that river so we can move people to the coast. We’re going to connect with others, build communities, and expand commerce.”

Managing is overseeing the day-to-day technical and people aspects of making the bridge a reality: “You gather soil samples. This team will finalize the design. These people will build the bridge. We’ll use these materials, and we’ll finish by this date.”

Our roles determine the degrees to which we must both manage and lead, but no role is purely one or the other. Forward movement will falter without a measure of both leadership and management. We need vision, innovation, inspiration, and meticulous attention to detail to bring projects to reality.

Suzy Welch says the roles of leader and manager cannot be so easily split, and we must blend the qualities of both. She coined the term “lanager” in this article on Big Think: “Both concepts are important, but the essential aspect is combining the attributes.”

While managing day-to-day details, managers must also clarify why an initiative is essential. They must demonstrate that they own the project and are personally committed. They more effectively manage others if they communicate and act with passion and conviction.

Similarly, leaders cannot remain with their heads in the clouds. While sharing their vision, they must demonstrate that they understand the practical impacts, logistics and challenges a specific change or initiative may cause. To do otherwise is to diminish their influence.

So, how do you personally combine leadership and management attributes? Find your unique style and make it your signature for leading people. Ask yourself: What comes easily to me because of my personality and work experience? What is more difficult? How can I leverage my strengths and develop skills in areas where I need to grow? Where in my role am I called to lead and manage?

You may need to grow in one or more of these areas:

  • Responsibility: Do you need to take more ownership for your team’s overall well-being, learning needs, or meeting the goals of projects or change initiatives?
  • Empathy: Do you need to develop listening skills and emotional intelligence so you can better acknowledge the needs of your team and their personal and professional lives?
  • Change Agility: Do you need to enhance your own or your team’s capacity for adapting to change or strengthen feedback loops?
  • Efficiency: Do you need to change up your past and favorite work routines to improve efficiency? Where can new processes or technologies improve communication and work practices?
  • Communication: Do you need to track miscommunication to discover where it is occurring and resolve it? Or do you need to encourage your team to embrace conflict that is constructive and solutions-oriented?
  • People: Do you need to invest in your team members and provide them with meaningful professional growth opportunities?
  • Ownership: Do you need to take ownership of your own mistakes and use them as team learning opportunities? Does your team need more personal responsibility and mutual accountability between team members?

We all influence ourselves and others, so we are all leaders. And each of us manages day-to-day activities and responsibilities. Manage and lead yourself. As your role expands, adapt with focus and intention. Get feedback, consider options, and make your best decision. Then, act on these decisions with passion and confidence.

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How to Negotiate Real Win-Win Agreements https://crossgroupinc.com/2025/04/15/how-to-negotiate-real-win-win-agreements/ Tue, 15 Apr 2025 13:59:38 +0000 https://crossgroupinc.com/?p=26818

It goes without saying that negotiation is key to ensuring successful engineering project outcomes and meeting strategic goals. The stakes are high and the competition is fierce. It’s tempting to focus all our team’s efforts on winning work, but winning isn’t enough. To ensure success, we must adopt negotiation strategies that not only drive results but also foster collaboration and long-term partnerships.

CrossGroup’s gold-standard strategy is the Mutual Gains Model (MGM) of negotiation. Negotiators who go all-in on this approach are skilled at discovering real win-win solutions, not compromises. They create outcomes that benefit all parties involved. By incorporating this approach into your practice, you can navigate complex stakeholder relationships, resolve conflicts, add significant value to your projects, and strengthen your reputation as a trusted advisor and proactive problem-solver.

Understanding the Mutual Gains Model

The Mutual Gains Model is built on the principle that negotiation doesn’t have to be a zero-sum game, where one party’s gain is another’s loss. Instead, it focuses on identifying shared interests and exploring options that maximize value for everyone at the table. This method contrasts with traditional, more adversarial approaches, where parties often focus on positions and competition. Instead, MGM encourages participants to collaborate, ensuring that everyone walks away feeling like they’ve achieved their goals.

Why Engineers Need the Mutual Gains Model

Engineering projects involve a wide range of stakeholders, including contractors, clients, local communities, regulatory bodies, and more. Balancing these diverse interests can be a challenge, but it’s where the Mutual Gains Model can shine. Here’s how applying this model can help your team:

1. Collaborate to Solve Problems

Engineering projects are often complex, with multiple moving parts. Negotiations typically arise when there are conflicting objectives, whether it’s about cost, timeline, safety, community impact, or environmental concerns. The Mutual Gains Model helps frame negotiations in a way that fosters collaboration. Instead of focusing on competing interests, you and your stakeholders can work together to identify creative solutions that address everyone’s needs, whether it’s adjusting a timeline, altering designs, or finding more cost-effective methods.

2. Build Stronger Relationships

Investment in long-term partnerships pays dividends. MGM focuses on mutual respect and shared interests, which naturally builds trust. For engineers, being seen as someone who works towards mutually beneficial solutions rather than taking a hardline stance can help you gain respect from both clients and colleagues. By consistently applying this model, you not only reach better agreements but also foster enduring relationships that can be pivotal for future projects.

3. Negotiate based on Interests, Not Positions

One of the core principles of the Mutual Gains Model is separating people from the problem and focusing on interests rather than positions. For engineers, this means understanding the underlying goals of stakeholders and thinking holistically about what they’re trying to accomplish. By uncovering these interests, you can explore various solutions that satisfy multiple needs, rather than negotiating from fixed positions.

4. Resolve Conflicts With Stakeholders

Disputes are inevitable in any project. Whether it’s over delays, cost overruns, or regulatory hurdles, tensions can run high. MGM equips you with the tools to approach these disputes constructively. Instead of seeing the situation as a battleground, you can reframe it as an opportunity to find innovative, win-win solutions. This approach not only resolves conflicts but often results in better long-term outcomes.

Applying the Mutual Gains Model

To apply the Mutual Gains Model in your negotiations, start by preparing thoroughly. Identify the key interests of all parties involved and look for areas of common ground. Focus on building rapport, listening actively, and asking open-ended questions. When crafting solutions, aim for options that address shared interests while also leaving room for flexibility and creativity. Ask, “How can we maximize value not only for ourselves, but also for the client and other stakeholders?” When an agreement has been reached, ensure that the points are clear to all parties and establish protocols for follow-up, which is crucial for maintaining momentum and trust.

Conclusion

Imagine equipping your team with a powerful framework not only for winning work, but also for resolving conflicts, building partnerships, and driving successful project outcomes. That’s the Mutual Gains Model. By shifting the focus from competitive bargaining to collaborative problem-solving, you can create solutions that satisfy all stakeholders, strengthen your relationships, and elevate your reputation in the industry. Embracing this approach will not only improve your immediate negotiations but also place your organization on a path to long-term success.

Resources:

[1] Getting to Yes: Negotiating Agreement Without Giving In (Penguin, 3rd edition, 2011) by Roger Fisher, William Ury and Bruce Patton

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Five Ways to Improve Your Team’s Execution https://crossgroupinc.com/2025/02/26/five-ways-to-improve-your-teams-execution/ Wed, 26 Feb 2025 18:52:24 +0000 https://crossgroupinc.com/?p=26811

How do you get things done?

When faced with an important initiative, most of us focus on planning and strategy. It’s easy to assume that a sound strategy will ensure results. But you know what they say about best-laid plans. We’ve all seen even the most solid-seeming strategies fail miserably. Why is that?

In the decades that CrossGroup has helped engineering organizations improve productivity and performance, I’ve learned that the critical differentiator between success and stagnation often lies in one simple but powerful factor: execution. Strategy is only half the battle—how that strategy is implemented is what truly drives results.

Firms that focus on disciplined, consistent execution not only deliver projects on time and within budget but also foster a culture of accountability and continuous improvement. Where the stakes are high and the margins for error are slim, mastering execution can mean the difference between success and failure, for a project or an organization. So how do we ensure that our strategies deliver results? Here are five critical factors:

Strengthen Resolve

Resolve is the opposite of wishful thinking or uninformed decisions. To create resolve, we must be disciplined in our thinking and careful to include input from all stakeholders. We need to hear the implications from all sides and count the cost. We must see the “why” and understand that this is the best solution for this time. Ultimately, the group must be “all in” emotionally and fully committed to each other, so we will see it through together. Other words for resolve are guts, grit, emotional fortitude, and courage. In the end, group resolve will see us through failures and setbacks and keep the initiative flexible and dynamic.

Hone Your Focus

Focus plays a critical role in execution because it enables teams to direct their attention and energy toward completing tasks and acting with efficiency. Focus edges out distractions and harnesses our efforts together. The leader must skillfully dialogue with their team to continually provide clarity and demonstrate how efforts are contributing to the initiative. Lack of focus will make any initiative, no matter how important, seem like the “strategy de jour” that can be ignored today because tomorrow we will have other priorities.

Use pictures, graphs, charts and timelines to keep progress in front of everyone.

Build and Utilize Coalitions

Coalitions are often overlooked as if successful execution depends solely on the leader. We need the support and energy of both formal and informal leaders. Sometimes we ignore those with informal influence to our detriment. As we build coalitions of key leaders, we are assuring support from those who will follow and implement the initiative. Look for unlikely partners, input, and ways to create win-wins across the organization. Find ways to share responsibility and credit. Buy-in will be crucial. Coalitions build trust and reciprocity throughout the organization.

Instill Urgency

Fear, complacency, and status-quo thinking can lead to procrastination and stymie initiatives. Our job as leaders requires us to share the compelling facts that move us to action. We must create experiences that signal an urgency to move forward. Without urgency, the gravity of daily assignments is enough to cause very little individual effort to go towards the initiative. Urgency is created with milestones and deadlines that are immediate or short-term. Incentives and mild competition can push us forward to complete the most difficult, but important tasks. Consider what might show up on a “scoreboard” for the change initiative: How can you put those metrics and timelines in front of your team, so they know without a doubt whether the team is winning or losing?

Ensure Accountability

Accountability is a negative word for many in the workplace. It implies that employees are held to standards that they don’t share or care to be measured by. For some, this process seems unfair, capricious, and subjective. Our job as leaders is to connect accountability to personal passion and organizational direction: make it personal and measurable. When trust and vulnerability are practiced openly across a team and buy-in is present, mutual accountability can grow. We can see it in practice, when team members are helping each other to meet important milestones. Follow up and check in with the team and individuals at least on a weekly basis to make sure deadlines and tasks are being completed. Perhaps to encourage mutual accountability, a leader might consider a “buddy system.” Accountability demonstrates the importance of individual effort in achieving organizational objectives.

 

The next time you’re planning for an important initiative, remember that execution is the key to turning strategy into tangible results. The estimate is that 80% of plans fail in the execution stage. A well-crafted plan provides the foundation, but it is the resolve, focus, coalitions, urgency, and accountability that ultimately drive progress. By nurturing these core elements, leaders can inspire their teams to stay committed and move swiftly toward achieving their goals. Effective execution is not just about meeting deadlines—it’s about creating a culture of accountability, collaboration, and continuous improvement that propels the entire organization forward.

 

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What’s Your Level of Ownership? https://crossgroupinc.com/2024/12/03/whats-your-level-of-ownership/ Tue, 03 Dec 2024 17:48:29 +0000 https://crossgroupinc.com/?p=26792

Ownership is at the core of the CrossGroup leadership model. Why? Without ownership, we tend to think and behave like victims. We forget that we have choices. We blame and complain. When we think and behave like owners, we remember our power to make choices and take action. As owners, we can grow, empower others, and impact our organizations.

Victim thinking is a prevalent mindset in which grievances and disappointment become our default response. We want others to solve our problems while we blame, complain, and offer excuses. We look for others – leaders, colleagues, and maybe even direct reports, to solve issues instead of rolling up our sleeves, choosing ownership, and then taking action.We can take incremental steps to move to ownership. In The Oz Principle, Connors, Smith and Hickman share an Accountability Ladder that we can use to measure where we are on a continuum of 8 steps from victim to owner. The ladder is typically divided two sections: Above the Line (where accountability begins) and Below the Line (where a lack of accountability is present). We’ve modified the original ladder to reflect CrossGroup’s emphasis on ownership.

So, where are you on the ladder? Our words always give us away. Listen carefully to your words and use them to identify the rung of the ladder that’s your default position. Then ask yourself, what behaviors do I need to modify to choose ownership?

How can I use this?

  • Leadership Development: Leaders who are self-aware and other-aware tend to develop themselves and those around them. As they operate above the line, they naturally inspire team members and peers to do the same. By fostering a culture of ownership, leaders can encourage employees to proactively solve problems and take responsibility for outcomes.
  • Performance Management: The ladder can be used as a diagnostic tool in performance reviews or coaching sessions to help individuals understand how their mindset is impacting their results. It offers alternative ways of thinking and behaving.
  • Team Dynamics: Teams that collectively operate above the line tend to have better collaboration, innovation, and problem-solving abilities. Ownership also reduces toxic behaviors like finger-pointing and excuse-making.
  • Cultural Change: Organizations trying to shift from a blame-oriented, low-accountability culture to a high-performance culture can use this framework as a way to educate employees and leaders about the behaviors needed for improvement.

Why does it matter?

  • Improved Results: Individuals and teams who take ownership are more likely to achieve their goals. Even their process of goal development will be enhanced.
  • Empowerment: The Ownership Ladder encourages people to see themselves as empowered agents of change, rather than as victims of circumstance.
  • Leadership: It helps create leaders who inspire accountability in others.
  • Better Problem-Solving Skills: Encouraging a solutions-focused mindset leads to more proactive decisions, collaborative commitment and team problem-solving.

The Ownership Ladder serves as a reminder that the choices we make—whether to blame others or to take ownership—shape both our personal success and the success of those around us.

Connors, Roger, et al. The Oz Principle: Getting Results Through Individual and Organizational Accountability. Portfolio, 2004.

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Why You Should Invest in Leadership Development https://crossgroupinc.com/2024/10/10/why-you-should-invest-in-leadership-development/ Thu, 10 Oct 2024 17:13:44 +0000 https://crossgroupinc.com/?p=26774

Developing your leaders might be the most important investment your firm ever makes. Why?

Here’s how leadership development impacts some of the top concerns of engineering firms today:

  • Improving financial performance: Companies that invest in leadership training achieve a 22% higher profit margin compared to those without.
  • Improving productivity: Leadership development drives employee motivation and boosts productivity by up to 35%.
  • Retaining and engaging high performers: 94% of employees would stay longer at a company if it invested in their career development, and there’s a 31% reduction in turnover associated with effective leadership training programs.
  • Achieving strategic goals: Companies with strong leadership programs are 60% more likely to achieve strategic goals.

In fact, organizations with strong leadership development programs see a return on investment of $9 for every $1 spent.

CrossGroup has been delivering leadership development solutions customized for engineering firms for over 35 years. We have a well-honed formula for success, and all our programs are tailored to fit the needs of your firm. Here’s how our approach differs from all the “cookie-cutter” leadership training out there:

1. Problem: Most leadership programs lack specific, measurable goals.

Impact: Progress and impact of the training can’t be measured.

CrossGroup’s Solution: We define clear, specific goals and align training objectives with organizational strategy and individual development needs.

2. Problem: Most leadership programs are webinar- or lecture-based.

(These methods focus on short-term retention rather than long-term application and behavior change.)

Impact: Participants check a box and then go back to their old habits.

CrossGroup’s Solution: Our active learning techniques are proven to be 33% more effective than traditional training, ensuring long-term retention and application of new skills. Active learning outperforms traditional approaches in learning outcomes, engagement, application, and problem-solving skills.

3. Problem: Most leadership programs offer no follow-up or ongoing support.

Impact: Without reinforcement, practical application, and accountability, new skills are likely to be lost.

CrossGroup’s Solution: All CrossGroup programs include 1:1 coaching, group feedback, and accountability from facilitators and peers that continues after the training ends.

4. Problem: Most leadership programs are standardized rather than tailored to the specific needs of organizations and teams.

Impact: Generic content may not address the organization’s unique challenges, fit its culture and strategic goals, or address individual needs.

CrossGroup’s Solution: All CrossGroup’s programs are customized to address the specific challenges, goals, and culture of each organization we serve.

5. Problem: Most leadership programs fail to measure the effectiveness of the training.

Impact: Organizations lack the metrics to assess whether the training is achieving its goals or intended impact.

CrossGroup’s Solution: CrossGroup uses performance metrics, feedback surveys, and behavioral assessments to evaluate the effectiveness and impact of all our training programs.

The bottom line? CrossGroup’s leadership development programs deliver real results: performance, productivity, and profit, as well as highly engaged teams and growth-oriented, challenge-ready leaders.

How can we help you succeed? Schedule a call with us to find out more.

 

Resources:

[1]The Value of Learning: Benchmarking the Business Impact of Learning, Association for Talent Development, 2021.

[2] State of the Global Workplace: 2022 Report, Gallup.

[3] The 2020 Workplace Learning Report, LinkedIn Learning.

[4] The Future of Work: The Strategic Impact of Leadership Development, McKinsey & Company, 2021.

[5] Global Human Capital Trends, Deloitte, 2019.

[6] Watson, C. M., & Smith, D. J. (2017). “Application of active learning principles in adult education: A comparative analysis.” Innovative Higher Education, 42(3), 211-225.

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Assessments Solve Real Problems. Here’s How. https://crossgroupinc.com/2024/09/03/assessments-solve-real-problems/ Tue, 03 Sep 2024 23:15:14 +0000 https://crossgroupinc.com/?p=25745

Stop and think: What are your firm’s biggest challenges? Excluding external factors like market volatility or the lightning-fast pace of technology, I’m guessing you’ll list at least one of these four major concerns:

  • Hiring the right people
  • Ensuring effective training
  • Developing the next generation of leaders
  • Improving team productivity

While these may seem like separate challenges, they share a common solution: assessments. But with so many assessments out there, how do leaders choose the right tool for the job?

CrossGroup has over 35 years’ experience deploying multiple assessments to meet our clients’ needs, from strengthening hiring processes and building customized training to developing leaders and accelerating team performance. Needless to say, we’ve learned a lot.

Here are our top tips to help you save time and money, choose the right assessment, and use it for maximum benefit:

1. Know Your Challenge.

Before choosing an assessment, consider your firm’s strategic goals. What matters most right now and in the next 3-5 years? Do you need to hire better, train better, develop leaders, or enhance teamwork? All assessments provide valuable insights into employee behaviors, motivations, and capabilities, but they serve distinct purposes. If you’re facing multiple challenges, prioritize them before you start your search.

2. Assess Your Options.

Frankly, there’s a lot of hype and hocus-pocus out there. In professional settings, reliability, validity, and reputation matter. You need to trust that the assessment measures what it says it does, and you want to know that it’s been used successfully in similar business environments to achieve real results. Do your research or ask CrossGroup to help you narrow down your options.

3. Find the Right Fit.

CrossGroup’s extensive experience with different types of assessments has led us to focus on the following four:

  • The PXT Select is a comprehensive assessment of cognitive styles, behavioral traits, and occupational interests. We use it to create organization- and role-specific profiles of ideal candidates and predict job performance and cultural fit. The PXT Select also helps employees develop self-awareness of strengths and growth areas and can be used to improve cohesion and collaboration among team members. It’s ideal for hiring, individual and team training, and leadership development.
  • The DiSC is a behavioral assessment that categorizes individuals into four primary personality types based on dominance, influence, steadiness and conscientiousness. It illustrates how employees approach tasks, interact with others, and respond to challenges, and can be used for individual and team training as well as leadership development. The DiSC is best suited for improving interpersonal communication, helping team members work well together, and informing managers how to coach employees effectively.
  • The Five Behaviors Assessment is based on Patrick Lencioni’s influential work on high-performance teams. It combines the DiSC profile with an assessment of team performance in five areas: trust, conflict, commitment, accountability, and results. It helps teams understand how members’ personal preferences impact the group and identifies key actions to boost performance. Five Behaviors is ideal for training intact teams and helping leaders successfully manage team dynamics.
  • 360 Reviews provide performance feedback from supervisors, direct reports, colleagues, and even clients. This multidirectional approach allows an individual and their manager to look for repeated patterns that reveal both strengths and opportunities for growth. We believe 360s are critical tools for making an organization feedback-friendly and for helping leaders stay on a path of growth.

4. Don’t forget to build trust.

Some organizations make assessments the “property” of the HR department and hiring manager. But if leaders don’t speak up about why and how an assessment is being used, it can generate mistrust among employees. The most successful firms embrace assessments as a tool for improving awareness and team building at all levels, and leaders participate openly alongside employees. We all have room to grow, and good leaders go first!

5. Make it stick.

Assessments are meaningless if the results don’t lead to behavior change. They are most powerful when used to spark in-depth self-reflection, discussions, and commitments to take action. That’s why CrossGroup pairs assessments with individual and team training, as well as 1:1 coaching. We get people talking about their strengths and weaknesses, thinking about ways to put their newfound self-awareness into action, and holding themselves and each other accountable for positive change.

Curious about assessments and training with CrossGroup? Set up a complimentary consultation with us today.

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